Computer Equipment and Enabling Technology
Computer equipment and enabling technology may support you in your studies or your employment.
If you have a visual impairment you might use a computer with specialist software to enlarge the print on the computer screen, or you might use screen reading software.
If you have a physical impairment you might use an adapted keyboard with your computer, or you might use voice recognition software.
If you have dyslexia you might use a computer, with specialist software, for written work. You might also use a scanner and/or voice recognition software.
Learner Support adheres to the Disabled Student Allowance Service Level Agreement. Please refer to this to see our responsibilities as an equipment supplier.
For more information
for students please refer to
Skill: National Bureau for Disabled Students (opens in new window) information leaflet 'Specialist
Equipment
in Education: Sources of Help and Information' (opens in new window)
for workers please refer to
Job Centre Plus: Access to Work (opens in new window)
Learner Support can supply computer equipment,
hardware and software, and enabling technology,
for disabled and dyslexic people.
To determine your equipment requirements you may have had a full needs assessment at an Access Centre or other assessment centre, eg through Access
to Work (opens in new window). You may wish to provide us with a copy of the assessment recommendations. This will allow us to provide you with a full quotation.
If you have not had a full needs assessment or if you
are beginning your enquiries in relation to equipment, you may wish to read the information leaflet 'Funding for disabled students in higher education' (opens in new window), which is available
from Skill: National Bureau for Students with Disabilities. Or if you are working and need equipment for use in the workplace, see the Job
Centre Plus information (opens in new window) or the Skill Leaflet - Help
for Disabled Job Seekers (opens in new window).
All PC systems, together with associated peripherals and
software, can be delivered and installed by one of our skilled technicians. Each technician has been comprehensively trained in relation to the individual requirements of our clients.
Our technician will install, configure and demonstrate
each of the following:
- The PC System
- All supplied software packages
- All supplied peripherals and accessories
Additionally, our technician will provide familiarisation in each of the following areas:
- How to access the internet, including the set-up and demonstration of a personal internet account.
- Anti-Virus protection. All Learner Support PC systems are supplied with high quality antivirus software pre-installed. Each client will be shown how to monitor the software
and update the virus library.
- Data Back-Up. Each client will be shown how to configure regular back-up routines to ensure that their data is adequately protected.
- Data Restoration. We also show each client how to restore data from back-up CD-ROMs. In the event that a client should inadvertently delete important data they will be able to recover it
quickly without needing additional assistance.
- Technical Support. Each client is shown how to
request technical support in a manner relevant to their own circumstances. Technical support requests can be made by telephone, email, Minicom or in person at our offices. Clients are advised as to what information they will need to provide when requesting technical support, so that we can respond and resolve any
issues as quickly and efficiently as possible. A laminated card with details of our support services and instructions on how to request support is left with each client.
At the end of the installation and familiarisation process, our technician will remove and dispose of all packaging materials.
As the installation and familiarisation process includes a
quantity of information, we find it beneficial to contact each client a few days after installation to confirm that they are satisfied with the equipment and to answer any questions they may have.
Contact is made in a manner relevant to each client's
circumstances.
At this stage, clients are once again reminded about
the support services we offer and the methods in
which to seek assistance.
To cover the equipment and software we supply,
we recommend that each client takes advantage of
our comprehensive IT maintenance and support contract.
All Learner Support PC systems are designed to make support as straightforward and efficient as possible. Details about the design and specification of our PC systems can be provided on request.
Details of our support contract service can be supplied on request.
Our support contract services are available between
the hours of 9.00am and 5.30pm, Monday to Friday.
Requests for assistance can be made by telephone, fax, text, email, Minicom or in person at our offices. Out of our normal working hours an answerphone facility is provided, or requests can be logged via email. All requests for support made out of hours will be responded to within one hour of the office re-opening.
For support requests made by telephone, Minicom or fax, a dedicated freephone technical support number
is provided.
We will require confirmation that you have funding
already available to meet the costs of your support,
for example from the Access
to Work Scheme (opens in new window) or through Disabled Students' Allowance (opens in new window). Evidence may be a letter or document from your
LEA or funding body. (opens in new window)
If you do not have funding available, or you have not
had a needs assessment, then you may wish to
discuss your support requirements with the disability
support staff at your university or college. Their contact details may be given in the university's disability statement or in Skill's publication (opens in new window) Into Higher Education. (opens in new window)
Alternatively if you are in employment you may wish to refer to the Job
Centre Plus regional information (opens in new window).
The Disabled Student Allowance Service Level Agreement
Our responsibilities as an equipment supplier are detailed in the Disabled Student Allowance Service Level Agreement.
Computer Insurance
Learner Support can provide insurance for computer equipment which is funded through the Disabled Students' Allowance.
The cover is All Risks including theft, accidental damage for all computer hardware including peripherals such as printers and scanners even for portable, wherever they are situated.
Under the policy there is no excess, so the full amount of the claim is paid.
Restrictions
- Theft from unattended cars where the item was not hidden from view, or where the car was not locked
- Unattended equipment in a public place or in the open air
- Equipment being used by a third party
- Electrical and mechanical breakdown
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